Frequently Asked Questions
How long will it takes to repair/spray paint on my vehicle?
The duration will be dependent on the significant of damage. We will provide the estimated duration once we inspect your vehicle. On average, repair work takes up to 1 – 3 days.
What is the difference between your service and others?
Many vehicle workshops focus on speed. The faster they complete a vehicle, the more time they can accept new orders.
We believe in focusing on quality over quantity. This also means that we will take a longer period to complete your vehicle as we concentrate and place more effort on our workmanship.
Of course, this does not mean that we compromise on the time taken to complete the job.
Nobody wants their vehicle to be idle and moreover, we do not want vehicles to take up space for a long period of time.
Is there any place I can wait while my vehicle is undergoing service?
You can take a break in our fully air-conditioned lounge with charging station and WiFi access while your vehicle undergoes full assessment by our professional team.
Can you offer me a quote for your service?
Snap at least 2 photos of each damage area.
Send us the photos including the vehicle brand, model and year of manufacture.
Can you offer me a definite quotation after I sent the photos of the damaged areas?
Photos are not a great representation of the actual damage.
Blurry photos, misinterpretation of damaged size, vehicle surface reflection can result in inaccurate observation. Hence, we offer our quotation in the form of estimation.
Do i have to drive my vehicle to the workshop for a quotation?
It will be great if you can drive your vehicle to our workshop for a detailed inspection so that we can offer you an accurate quotation.
Is there any obligation after the inspection of my vehicle?
Absolutely not! We welcome you even if you are here to compare quotes or considering a second opinion.
How can I trust you to assist on my third-party claim?
We understand that third-party claim can be “shady” at times. Sometimes, car owners ponder if workshops reuse the damaged parts instead of using brand new ones.
On the downside, there is no way to tell unless the vehicle parts are being extracted out again.
Thus, we believe transparency is key.
Throughout the years, clients have placed their confidence in us with our third-party accident claim service. And because of their trust, we are proud to say that we are the recommended merchant under the category of Third-Party Claim in sgcarmart.com.
What is the difference between your third-party claim service compared to official brands workshop?
We accept cases where multiple vehicles are involved in the incident. We ensure no fees & claims are incurred on your side when the case is positive. Replacement vehicle will be offered to you with zero cost.